Frequently Asked Questions
What is your return policy?
Returns may be requested within 30 days of delivery, subject to our Refund Policy.
How do I request a return?
Email info@mareaco.co with your order number. We will reply with the next steps under our Refund Policy.
Can I cancel my order?
Email info@mareaco.co as soon as possible with your order number. We will check whether dispatch can still be stopped.
When will I receive my refund?
Once an eligible return is received and approved, we will process the refund to the original payment method. The timing is explained in our Refund Policy.
How long does shipping take?
See our Shipping Policy for the current delivery estimate, including processing time.
How much does shipping cost?
Standard shipping is free on Australian orders. See our Shipping Policy for the current terms.
How can I track my order?
If tracking is available for your order, its details will be included in your dispatch email.
Which payment methods do you accept?
We accept PayPal. The payment methods available for your order are shown at checkout.
How can I contact Customer Care?
Email info@mareaco.co and include your order number if your question is about an existing order.
Customer Care Hours
Monday–Friday: 09:00–18:00
Saturday–Sunday: 11:00–16:00
Australian Eastern Time (AEST/AEDT)
We aim to reply within 24 hours.
What should I include when contacting Customer Care?
Include your order number and a short description of your question or issue. You may also reply to an order email.