Refund policy

You may request a change-of-mind return within 30 days of delivery. This voluntary return policy is separate from your rights under the Australian Consumer Law.

30-day change-of-mind returns

Items must be unworn, unused and in the condition received, with original tags and proof of purchase. Please retain the original packaging where reasonably possible.

Requesting a return

Email info@mareaco.co with your order number, the items you wish to return and the reason. If an item is damaged, faulty or incorrect, describe the problem and include photographs if available. Photographs are not a condition of your statutory rights.

We will provide return instructions and the appropriate return address. The business address below is not a confirmed returns warehouse; please contact us for the return destination before posting.

Return postage

For change-of-mind returns, you pay return postage. We recommend keeping proof of postage. For a confirmed faulty or incorrect item, we will cover reasonable return costs as required by applicable law. Keep receipts so these costs can be reimbursed.

Faulty, damaged or incorrect goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will provide an appropriate remedy within a reasonable time. The 30-day limit and unused-condition requirements for change-of-mind returns do not limit these rights.

Cancellations

Contact us as soon as possible if you wish to cancel. We will check whether dispatch can still be stopped. If an order has already been dispatched, the return policy and your statutory rights still apply.

Refunds

Once an eligible return is received and assessed, we will confirm the outcome. Approved refunds are issued to the original payment method. Allow approximately 7–10 business days for the refund to appear after processing; bank and payment-provider timing can vary. Contact us if the refund has not arrived after this period. Statutory remedies will be provided within the time required by law.

Contact

Store: MAREACO
Email: info@mareaco.co
Business address: Suite 1108, 11/F, Tower 2, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong