Shipping Policy
MAREACO ships to customers in Australia. This policy explains our shipping charges, estimated times and how to get help with an order.
Shipping Destinations and Charges
We currently ship to addresses in Australia. Standard shipping is free on all Australian orders, with no minimum spend. We do not currently offer a separate express shipping service.
Order Processing
Orders are normally prepared for dispatch within 1–2 business days, Monday to Friday. This processing time is included in the total estimate below.
Estimated Shipping Time
After dispatch, estimated transit time is 6–8 business days. The total estimated time from placing your order to receiving it is 7–10 business days, including processing and transit.
- Processing: 1–2 business days.
- Transit after dispatch: 6–8 business days.
- Total from the date of order: 7–10 business days.
Business days are Monday to Friday, excluding public holidays. These times are estimates, not a guaranteed arrival date. Remote destinations, customs checks, public holidays, weather and carrier disruption may affect the arrival date.
Where Orders Are Shipped From
Orders are shipped from China to Australia. Our Hong Kong business address is a contact address and is not an Australian dispatch warehouse. The shipping partner and local carrier may vary by route and destination; check your dispatch email and tracking link for the carrier handling your parcel.
Tracking Your Order
Your dispatch email will contain the tracking details for your shipment. Follow the link in that email to check progress. The first carrier scan may take time to appear after dispatch.
If you cannot find the email, check your spam folder or visit Track Your Order for help. Contact us with your order number if tracking is missing or has stopped updating.
Shipping Address and Changes
Please check the recipient name, complete street address, postcode and contact details before placing your order. If something is incorrect, email info@mareaco.co as soon as possible with your order number and the corrected information. Changes may not be possible once dispatch has started.
Delayed, Missing or Damaged Orders
If your order has not arrived within 10 business days of placing it, contact our Customer Care team with your order number. We will investigate the shipment and explain the next steps. An unexpected delay does not remove your rights if an order is not supplied within a reasonable time.
If your parcel is missing, arrives damaged or contains an incorrect item, contact us so that we can investigate and provide an appropriate remedy. Photographs may help us assess damage, but are not a condition of your statutory rights. See our Refund Policy for return and refund information.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Contact Customer Care
Trading Name: MAREACO
Email: info@mareaco.co
Business Address: Suite 1108, 11/F, Tower 2, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong
Customer Care Hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: 11:00–16:00
Australian Eastern Time (AEST/AEDT)
We aim to reply within 24 hours.